Return policy

Superbag – Return Policy

Effective Date: June 5, 2026


1. Returns Eligibility

We want you to love your purchase from Superbag. If you are not completely satisfied, you may return eligible items within 30 days of the delivery date.

Conditions for returns:

  • Items must be unused, unwashed, and in original condition

  • All original tags and packaging must be attached

  • Proof of purchase (order number or receipt) is required


2. Non-Returnable Items

The following items cannot be returned:

  • Final sale or clearance items

  • Gift cards

  • Custom or personalized bags

  • Items damaged due to misuse


3. How to Initiate a Return

To start a return, please contact us:

Email: returns@superbag.com

Please include your order number and reason for return in the email.


4. Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved:

  • Refunds will be issued to your original payment method

  • Please allow 5–10 business days for the refund to appear in your account

  • Original shipping charges are non-refundable


5. Exchanges

If you need a different size, color, or style, please return the original item and place a new order.


6. Shipping Costs for Returns

  • If the return is due to our error (wrong or defective item), we will cover the return shipping cost

  • For all other returns, return shipping fees are the responsibility of the customer


7. Contact Us

For any questions about this Return Policy, please reach out:

Superbag Customer Support
Email: support@superbag.com